It’s a common Android issue where the screen doesn’t turn on or wake up with incoming calls. The phone still keeps ringing but to check who’s calling, you will have to unlock the phone, open the dialer app and then go to the ongoing call. (हिंदी में पढ़े)
We first noticed this issue on Zenfone Max Pro M2, Xiaomi Mi A1, and Infinix Hot S3. A simple Google search reveals that a few of the previous generation Android phones have had the issue too, but the problem seems more prominent on Android one phones.
Solved: Screen not turning on with incoming calls
Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App.
To access the App Info page, you may long press the App icon, and then tap the App info option or the small ‘i’ label in the corner.
Step 2: Now select the “App notifications” option.
Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls.
Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen)
Make sure the required permissions are turned on and your issue will be fixed.
On Android Nougat based phones, the option is listed as Phone under permissions as is shown in the image below.
The options may differ based on particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason why you are facing the issue.
Method 2: (For Android Pie-based Phones)
If you have Android 9.0 Pie-based software on your phone, you can follow these steps (Courtesy of our reader Charlie)
Step 1: Go to App Info of Phone Dialer app and tap on Notifications.
Step 2: Tap on the ‘Incoming Calls’ option and then on behavior.
Step 3: Now tap on ‘Behaviour’.
Step 4: Ensure that the notification priority is set to urgent or “Make sound and pop up”.
Method 3: (For Android 10 – based phones)
Most Android 10 phones that we have tested have the proper notification option locked by default. If your Android 10 phone is facing the issue, here’s what you need to do:
Step 1: Go to App info page of the Dialer app (either from Settings>> app or long-press the app icon)
Step 2: Tap on ‘Notifications’, and then on ‘Incoming calls’.
Step 3: Ensure that your incoming calls are marked as Important and urgent.
Let us know in the comments which of the aforementioned methods did the trick for you. If you’re still facing any issue related to the incoming calls or any other smartphone-related query, give us your feedback in the comments.