How to fix display not waking up with incoming calls issue

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It’s a common Android issue wherein the screen doesn’t turn on or wake up with incoming calls. The phone still keeps ringing but to check who’s calling, you will have to unlock the phone, open the dialer app and then go to the ongoing call. (हिंदी में पढ़े)

We have noticed this issue on some phones before. A simple Google search reveals that a few of the previous generation Android phones have had the issue, especially the Android One models.

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Solved: Screen not turning on with incoming calls

Method 1

Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App.

To access the App Info page, you may long press the App icon, and then tap the App info option or the small ‘i’ label in the corner.

Step 2: Now select the “App notifications” option.

Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls.

Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen)

Make sure the required permissions are turned on and your issue will be fixed.

On Android Nougat-based phones, the option is listed as Phone under permissions as is shown in the image below.

The options may differ based on a particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it the necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason why you are facing the issue.

Method 2: (For Android Pie-based Phones)

If you have Android 9.0 Pie-based software on your phone, you can follow these steps (Courtesy of our reader Charlie)

Step 1: Go to App Info of the Phone Dialer app and tap on Notifications.

Step 2: Tap on the ‘Incoming Calls’ option and then on behavior.

Tap on ‘incoming calls’

Step 3: Now tap on ‘Behaviour’.

Tap on ‘Behavior’

Step 4: Ensure that the notification priority is set to urgent or “Make sound and pop up”.

Tap on: ‘Make sound and pop-up on screen’

Method 3: (For Android 10-based phones)

Most Android 10 phones that we have tested have the proper notification option locked by default. If your Android 10 phone is facing the issue, here’s what you need to do:

Step 1: Go to the App Info page of the Dialer app (either from Settings>> app or long-press the app icon)

Step 2: Tap on ‘Notifications’, and then on ‘Incoming calls’.

Step 3: Ensure that your incoming calls are marked as Important and urgent.

Method 4: (For Android 11-based phones)

There isn’t a whole lot different to do here. You just have to go to the App Info section of the Phone/Dialer app. Press the app icon and click on the (i) icon for that.

Thereafter click on Notifications and ensure All Phone Notifications are turned on. Then, press on the Incoming Calls option and turn on ‘Override Do Not Disturb’ and other options as shown in the screenshots above.

Next up, go to the Apps and Notifications option in the main device Settings, and then press on the Advanced option> Special App Access option> Display Over Other Apps, and ensure Phone is Allowed. That’s all.

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Let us know in the comments which of the aforementioned methods did the trick for you. Besides these methods, sometimes, a simple reboot of the device, or clearing the cache, data, and app preferences can solve any minor issues. Unfortunately, if you’re still facing any issues related to the incoming calls or any other smartphone-related query, let us know down in the comments.

Deepak SinghDeepak Singh
Deepak has more than 8 years of experience in covering technology for several eminent publications in India. He currently leads an enthusiastic team of young writers at Smartprix and tries to uphold the highest quality standards.

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Discuss

8 Comments
User
Anthony Paschitti
Anonymous
3 years ago

Hello all, I was searching the internet for hours and even spoke to SAMSUNG tech support and no one was able to give me an answer so I had to do it the old fashion way and check every individual setting ad sub folder until I found it, and here’s what I figured out: If you have a Samsung J7 V (which I don’t recommend ), you recently had the phone system update to ANDROID 9.0 and your screen stays black even though you are receiving a call try the following: 1) Go into SETTINGS 2) Go into NOTIFICATIONS 3) While in NOTIFICATIONS click on DO NOT DISTURB 4) While in DO NOT DISTURB click on HIDE NOTIFICATIONS 5) TURN OFF “HIDE FULL SCREEN NOTIFICATIONS”, while your phone is locked and the screen is off a call will wake the phone and you will see the full screen called id with You can try the other features on this page but I have everything OFF and now my phone is back to the way it originally was. No idea why these would be buried in the DO NOT DISTURB SETTINGS it should be front and center in at least NOTIFICATIONS or DISPLAY SETTINGS…at least I got it to work Hope this works for you!

Reply
User
Charles Cronjé
Anonymous
3 years ago

Thank you for this !!! I have a Galaxy A10 and this worked !! followed to the step and everything was sorted afterwards ! turned do not disturb off and still works !! thanks again !!

Show Replies (1)
User
Deepak Singh
Anonymous
3 years ago

Thanks for sharing this.

Show Replies (1)
User
Nathan Stockwell
Anonymous
3 years ago

YES! This worked. After much searching, that was it. Thank you so much for taking the time to post this. 🙂

User
Aldi Swart
Anonymous
3 years ago

Hi Anthony Thank you for your comment / support. This was the only way I was able to fix my Galaxy A10.

User
Meyapan
Anonymous
3 years ago

Hi, i got Samsung S8 Android 9, security patch 1-Jul-2019. But this solution doesn’t work for me.

User
Binayak Mondal
Anonymous
7 months ago

Incoming call style setting

Reply
User
Mirza Tauqeer Beg
Anonymous
6 months ago

My phone Problem call is not show on screen only bell is ringing. Hie we can solved this Problem.

User
Owiny
Anonymous
3 years ago

Am using Tecno camon 11 and have tried all these procedure but but the problem isn’t fixed yet. What other alternative can i use?

Reply
User
Msoo Kamsoo
Anonymous
1 year ago

Same here

User
Mos
Anonymous
2 years ago

Same here….it is not working. Did you resolve yours?

User
cynthia chinenye
Anonymous
2 years ago

Hi pls how have u resolved this issue

User
Sandeep Sharma
Anonymous
12 months ago

If none of the fixes work for you, uninstall the updates to phone app and you are set to go.

Reply
Show Replies (1)
User
FIDEL
Anonymous
1 month ago

Thank you very much,You have helped me.

Reply
User
Hendrix.
Anonymous
2 months ago

Thanks so much. Exactly what I needed. The phone is good again. The instructions were clear and axact.

Reply
User
Ranjith
Anonymous
2 months ago

I had a similar issue with my OnePlus 7T. I checked the notification settings for the Phone app in settings to toggle it on to restore notifications. But, I could not do it since the notification settings page for the Phone app showed the message “at your request android is blocking this app’s notifications”. Then I did an Apps Reset in Phone Settings. That worked for me. To do the App Reset, go to Settings > System > Reset Options > Reset app preferences > Reset apps. After I clicked to confirm the Apps Reset, the issue got resolved. Give it a try.

Reply
User
Joshua shigiri
Anonymous
2 months ago

Comment:Thank you so much sir

Reply