It’s a common Android issue where the screen doesn’t turn on or wake up with incoming calls. The phone still keeps ringing but to check who’s calling, you will have to unlock the phone, open the dialer app and then go to the ongoing call. (हिंदी में पढ़े)

We noticed this issue on Zenfone Max Pro M2Xiaomi Mi A1, and Infinix Hot S3. A simple Google search reveals that a few previous generations Android phones have had the issue too, but the problem seems more prominent on phones like Mi A1.

Also Read: Mastering Google GBoard Keyboard – Tips, Tricks, and Shortcuts

Solved: Screen not turning on with incoming calls

Method 1

Step 1: Go to Dialer or Phone app settings. To do so, you can either go to main settings, then open ‘Apps’, and then scroll down to Dialer or Phone App.

You can also access the App Info page by long pressing the app icon, and then tapping the App info option or the small ‘i’ icon in the corner.

Step 2: Now select the “App notifications” option.

Step 3: Now if App notifications are turned off, your display won’t wake up when someone calls you. Also if only the “Incoming calls” permission is off, your screen will not light up with incoming calls.

Step 4: Now tap on incoming calls and change the priority to urgent (Make sound and pop on screen)

Make sure required permissions are turned on and your issue will be fixed.

On Android Nougat based phones, the option is listed as Phone under permissions as is shown in the image below.

 

The options may differ based on particular custom UI on your phone. But all you need to do is go to the App info page of the ‘Phone’ app and grant it necessary notification permissions. You probably denied the permission when first prompted and perhaps that’s the reason for why you are facing the issue.

Method 2: (For Android Pie-based Phones)

If you have an Android 9.0 Pie- based software on your phone, you can follow these steps (Courtesy of our reader Charlie)

Step 1: Go to App Info of Phone Dialer app and tap on Notifications.

Step 2: Tap on the ‘Incoming Calls’ option and then on behavior.

Tap on ‘incoming calls’

Step 3: Now tap on ‘Behaviour’.

Tap on ‘Behavior’

Ensure that the notification priority is set to urgent or “Make sound and pop up”.

Tap on: ‘Make sound and pop-up on screen’

Let us know in the comments which of the aforementioned methods did the trick for you. If you’re still facing any issue related to the incoming calls or any other smartphone-related query, give us your feedback via the comments.

117 COMMENTS

  1. I have a mi A3 and everything is setup correctly as per your article and still the phone dialer doesn’t pop up when call comes in.
    Why???

  2. Hello sir,
    I am using Infinix Hot 8 Android 9.0 Pi based. Everybody who calls me get a busy signal and my phone does not ring and I just get a missed call. I have tried all the settings in my phone, even I also re-set my phones all settings. Still not able to resolve the issue. Please do help me to resolve this issue.

  3. Please it’s still showing and my phone doesn’t have notification cartegory or behavior please help me am using TECNO SPARK 3

  4. Please my infinix hot7 will just be ringing without pop up calls, I have tried all sent via here but not working. Please what can I do?

  5. Thanks for your simple and effective solution to this issue. The 2nd method worked in my Mi A1 with Android 9.0 The strange thing is that after 2 months the call screed had once again stopped to appear, and I had to follow the same steps again to solve the issue – is this some kind of “default” setting that comes back after, for example an upgrade? Thanks anyway!

  6. Sir I have used Doogee S70 mobile I faced this same problem my phone was ringing but incoming calls are not displayed….! Pls suggest me how can I solve pls sir.
    Thanking you

  7. hello sir,

    I am using Samsung j7 max. Facing the same problem” display not waking up with incoming calls”. Can you please help me to solve this issue. many thanks in advance because I am sure you will definitely help me to solve my issue.

  8. sir,
    I have oppo f7 the, same problem, screen does not turn on when incoming call or oughtgoing call , i am facing at past 1 month palese help me to resolve this problem.
    i tried a lot by your pattern but i couldn’t solve it.
    If you have any other trick then plese help me.

  9. I had the same problem with my phone – no incoming calls were displaying or readily answerable. Following your steps led me to the correct phone system entry to fix the problem. Thanks for clear and direct steps to follow. I am excited that now I can pick up incoming phone calls now.

  10. On my spark 3, I found out that when I dial number immediately the backlight goes off and I am unable to view anything on the screen till I end the call with the on/off button by the side

    • Have a NOKIA 8.1 purchased a month back.This problem has started a few days back.Was not there initially.Tried the solutions given above.Did not work.The problem is both with incoming as well as outgoing calls.

  11. Commen

    t:my phone is hot 7 i ve try all the steps yet caller’s details still not show while phone screen is on only and still be ringing.

  12. Comment: my phone is hot 7. I ve try all the steps yet caller’s details still not show when screen si on while phone will still be ringing.

  13. My phone is infinix hot7
    I’ve tried all what you instructed here but not working
    Pls help me out, calls are not displaying

  14. Comment:surely I appreciate your instructions my phone behaved same way,i mean incoming call you can’t receive but now following your instructions am ok comfortable.thank you once again

  15. Comment:my tecno spark3 stop showing incoming calls on the screen how do i do it
    And my infinix hot 7 also stop
    please help me i need to answer call abeg

    • Simeon have you had a solution on ur spark 3? If yes pls can you help me, am facing thesame problem n is very fraustrating

  16. Thanks much.. I struggle with this problem quite often but not getting how the settings get changed.. may be because of some updates..
    It is resolved now.

  17. Hi there, It worked here as well. Still, is a WORKAROUND, its not supposed to accept/reject calls through notification window. Android next release need to fix this asap.

  18. I have tried all the steps given, but still the incoming calls are not turned on especially when i am in another program, the phone just keeps ringing but does not display the caller’s details, please help. Infinix Hot 7

  19. I am using infinix Hot 7, and I followed all the procedures, but Yet the problem if not displaying the incoming calls persist.
    I bought it two weeks ago.
    What can I do?

  20. Many thanks…I faced this issue with my Mi A1 for almost a month, tried almost everything, asked some supposed experts, reset to factory settings and still my call screen remained black when I received a call…until I read your solutions, notably the 2nd one! THANKS A LOT!

  21. THANK YOU !!!! The “behavior” tab was all the issue I had for the past 3+ months !!!!!! I´m happy again with my Xiaomi

  22. Hello all,

    I was searching the internet for hours and even spoke to SAMSUNG tech support and no one was able to give me an answer so I had to do it the old fashion way and check every individual setting ad sub folder until I found it, and here’s what I figured out:

    If you have a Samsung J7 V (which I don’t recommend ), you recently had the phone system update to ANDROID 9.0 and your screen stays black even though you are receiving a call try the following:

    1) Go into SETTINGS
    2) Go into NOTIFICATIONS
    3) While in NOTIFICATIONS click on DO NOT DISTURB
    4) While in DO NOT DISTURB click on HIDE NOTIFICATIONS
    5) TURN OFF “HIDE FULL SCREEN NOTIFICATIONS”, while your phone is locked and the screen is off a call will wake the phone and you will see the full screen called id with

    You can try the other features on this page but I have everything OFF and now my phone is back to the way it originally was. No idea why these would be buried in the DO NOT DISTURB SETTINGS it should be front and center in at least NOTIFICATIONS or DISPLAY SETTINGS…at least I got it to work

    Hope this works for you!

      • Pls Deepak Singh help me on my Tecno spark 3, have tried all the methods above but still my caller ID does not appear especially when am busy with other apps.

        • Hi, I don’t have the Spark 3 with me, but I do have the Tecno Phantom 9, which hopefully has the same UI. Go to App info page, tap on notifications, then tap on incoming calls (even if you see the option ticked) and then set “Behaviour
          ” as “make sound and pop on screen”. Also, ensure that “display over other apps” option on the main App info page is set to “Allowed”. If you have any issue locating these options let me know.

          • Thanks Dee for replying but have done all those to no avail.I don’t have the option for display incoming calls over other apps, only for message. I took it to a repairer and he told me is just the nature of the phone and that I need to format it cos there are so many things in it but I have not used up to half of my given space. Can this be true?

          • It only happens when am busy with other apps and every other user of spark 3 has thesame problem. I think is an originated problem from the company. They should fix the problem in their next update. Very faustrating

    • Thank you for this !!! I have a Galaxy A10 and this worked !! followed to the step and everything was sorted afterwards ! turned do not disturb off and still works !! thanks again !!

      • I also have a Samsung a10
        Same problem

        Have to unlock
        Scroll down the notifications
        Then can I tap to answer

        How did you fix yours

  23. sometimes its very irritiating when we wakeup and watch the full phone-history.I really like this post. its very helpful.keep posting.

  24. Hello, sir I followed your step, it’s works. Thank you for your post..my m1a1 incoming call waking up issue solved.

  25. Hi,
    Thank you so much Sir. I had taken the phone to the MI service center, and they told me that, I have to get the Lcd & touch combo replaced. However I denied it and followed your suggestion. Its a fantastic fix and saved me a lot of money and time.
    Once again, thanks a lot. God bless you.

  26. Thanks for the post. ALTERNATE FIX: I noticed that if your Android v9 is set to “Do Not Disturb” then the above description will not work. You need to turn off Do Not Disturb for this to work since it overrides all other settings. To do this, 1) press the up or down volume button, 2) press the gear 3) Under “Do Not Disturb” make sure it is set to Off.

  27. HI Deepak,

    I have purchased a Samsung M40 and its facing same problem but the issue is not resolved as the setting are not as shown in your blog. Can you please Help??

    • In Samsung’s One UI, the phone app notifications are already set to high priority. You will see the options shown above for other apps like messages. Ensure that you are on the latest software, and also that you are using the default system app as your dialer (It’s possible that truecaller or some other dialer app has been accidentally set as default)

  28. after applying this idea i can say that this post is very helpful for many smartphone users. Thank you for sharing..keep it up..

  29. First Method works for me, i suggest all to follow all the steps describe. If you only follow first or second step then it not work. so follow all four steps.

  30. Dear Sri Deepak Singh,
    Thank you for the above information. Since yesterday my LENOVO K8 Plus HAD THIS PROBLEM OF DISPLAY NOT WAKING UP WITH INCOMING CALL. IT WAS VERY VERY IRRITATING NOT ABLE TO ANSWER ANY INCOMING CALL.
    FOLLOWING YOUR INSTRUCTIONS, THIS PROBLEM IS SOLVED.
    THANK YOU VERY MUCH ONCE AGAIN
    WARM REGARDS
    NARAYANASWAMI

  31. Thanks brother,, I was frustrated , and was going to reset my phone , but last time I suggest to ask Google assistant ,then she showed this website and it worked ,, naw feels relaxed…. Thanks man…♥️

  32. I got my phone fixed thanks to you I’ve struggled with it I use my phone for Drs,appts and family so it has to light up your method worked thank you so much

  33. Hi I’m using a Moto g6 phone and I’m still unable to rectify it can someone help me with the same please

    • i have the same problem with my infinix hot 7 too, have you solved yours. if yes, kindly tell me how you went about it please

  34. Hi, I have Galaxy S10 which runs of Android Pie. version 9.0. However, as I followed Method 2 > Step 2, I didn’t see ‘Incoming Calls’ in Category. I only see ‘Missed calls’ and ‘Voice mails’. How can I enable to see ‘Incoming calls’ on Method 2 > Step 2?

    P.S. – The problem is my phone is ‘FingerPrint’ locked and upon incoming calls, the phone doesn’t automatically shows the caller id with ‘receive’ / ‘reject’ option. the first screen comes up is the ‘unlock’ screen asking for ‘FingerPrint’. So I can’t see who is calling at a glance unless I unlock it. It’s annoying when I am busy.
    Anyway, how to resolve this problem?

  35. Thanks a ton, this was very helpful. I was struggling with my newly bought phone, Asus Max Pro M2, solved it after reading your blog.

  36. I am not receiving information on my incoming calls
    Phone shows calls are turned on
    I am still not receiving anything on phone screen
    What shall I do?

  37. My infinity hot s3 mobile screen lock time call come but not take call .not lock screen no problem call come simply attending call why this problem are come

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