Chinese smartphone maker Oppo has been dealt a fresh blow in the country, with almost all of service team in Punjab resigning over an alleged derogatory remark that the company made.
The service team quit claiming that Oppo ‘disrespected India’, and termed Indians as ‘beggars’.
The team also issued a collective resignation letter that was forwarded to all major retailers and distributors in the state and said:
“We are OPPO Service Team Punjab & here we are resigning whole service team because our HODs is making pressure to our Service Manager Mr. Arun Sharma to resign, & by wrong pressure.
He (name of HOD yet to be identified) always disrespect our India Country & our culture. As per him we Indian only work for Money, & we are not having any dignity & self-respect.
He always makes us unnecessary penalty & wrong commitment.
He make us to work till late night & if we miss any report he creates penalty.
When some employee asks for salary increment, he says Indian are beggars always asking for money.
There are a lot of other reasons too, but this kind of hitlership is not accepted any stage of private sector.
So kindly accept our resignation.”
The company, however, was quick to respond on the issue, and said that it had reached a consensus with the team, which had now resumed work.
Oppo blamed the entire incident on some miscommunication and said that the service manager was being asked to resign due to consistent performance issues and nothing else.
As per Oppo’s ground sales team, the company is already in troubled waters in the country, unable to match the rise of Xiaomi and others, and also because their wares are not value for money.
Oppo’s official statement on the issue:
We at OPPO India are aware of the recent report related to our Punjab Service team on July 15th and it had been resolved on July 16th. The whole issue was due to the miscommunication between the two parties. The service team was upset over the manager being asked to tender his resignation because of inadequate work performance after several formal warnings for the same. But later, a consensus was reached and the concerned service team is continuing to work with us.
OPPO has deep respect for India, its culture and our employees. We will try our best to avoid misunderstandings due to any form of miscommunication in the future.