The Reliance Industries Limited (RIL) launched a WhatsApp chatbot in order to assist its shareholders, media, and the public for the queries regarding RIL’s upcoming 43rd AGM. Since the coronavirus situation has restricted mass-gathering, Reliance is going for a virtual meeting for the first time in its history.

FYI, India’s biggest company Reliance Industries always holds an annual meeting with lakhs of shareholders called RIL’s Annual General Meeting (AGM). The Chatbot can help access relevant details, used to cast vote, and answer FAQs related to the AGM.

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Reliance AGM WhatsApp Chatbot Assistant

The WhatsApp Chatbot is created by the Reliance subsidiary Haptik Technologies. Jio Haptik has released a WhatsApp number +91-7977111111 to go for the chatbot assistance. 

The Chatbot is enabled to help the stakeholders with event schedule, general FAQs, AGM guidance, voting on resolutions, taxation, FAQ videos, and assisting with links and documents as well.

Following steps need to be taken to use the RIL’s WhatsApp Chatbot Assistant:

  • Users have to send a ‘Hi’ message to the +91-7977111111 via WhatsApp. Better Save the number before proceeding.
  • The Chatbot will present a list of its offerings associated with numbers. The user needs to respond with a corresponding option to get assisted with.
  • Once responded with a valid option, an instant message will appear showing the solution.
  • Users can further key in other relevant options and proceed accordingly.

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The new Reliance service is available across all the mobile platforms and devices supporting WhatsApp. The chatbot is opened 24×7 for its around 26 lakhs shareholders. 

The last few months have been interesting for Reliance on aspects of launching new products and cracking a few deals. This includes a Facebook deal, a Silver Lake deal, JioMeet launch, and a Super-app launch to name a few.

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