Google’s Pixel 2 and Pixel 2 XL are impressive on many fronts, especially for consumers heavily invested in Google’s ecosystem of Apps and services. They are excellent performers, offer the best possible camera experience as of now, and come with 2 years of warranty in India.

Moreover, you can buy them at discounted prices from recurring Flipkart sales. If you are a prospective buyer and are looking for the list of Google service centers in India or have other questions related to the state of Google’s after sales support in India, here is all that you should know.

Also Read: 10 Reasons Why You Should Consider Buying Google Pixel 2

How to Contact Google for Pixel 2 or Pixel 2 XL related issues?

Unlike last year, Google doesn’t have Pixel 2 or Pixel 2 XL service centers in India. Instead, it has partnered with B2X to provides door to door and remote repair service in 30 Indian cities. This covers the whole of Delhi NCR, but we don’t have complete details of all cities that Google covers in India. We are guessing all major metros are covered though.

In case you damage your phone, you can contact Google from an option listed under “Support and Tips” in the settings menu. Google will schedule a pickup and drop service for the address you provide (for supported pin codes).

You can also directly call on Google service Helpline number 1800 419 0655 between 9 AM and 6 PM.

Google Pixel 2 and Pixel 2 XL repair process in India

We contacted Google customer care faking an inquiry about replacing a damaged screen and here is what we learned:

  • Since there are no physical service center partners for Pixel 2 and Pixel 2 XL, you will have to schedule a pickup for your damaged device.
  • There are four slots for picking up devices filled on first come first serve basis. So, you won’t have to wait too long for scheduling your pick up. And the pick and drop service is entirely free.
  • You will get the estimate for repair only after Google engineer examines your device for hardware damages. And this may take up to a week.
  • If you don’t want to proceed with the repair after getting the estimate, you can cancel the repair order. Your phone will be delivered back to you.
  • The representative offered us a spare device to use while our Pixel 2 moved through the repair stages.
  • The estimated turn around time that Google representative gave us was 2 weeks.
  • In case of hardware damages (like if you crack your display or touch), Google will, more often than not, provide a replacement phone after you agree on the repair charges (Just as is the case with iPhones). Which is to say, hardware repairs won’t be cheap.

Getting Pixel 2 XL and Pixel 2 After sales support in India

Last year Google had partnered with HTC for servicing Pixel 2 and Pixel 2 XL in India. This year, however, they have opted for a different approach which has its own set of advantages and disadvantages.

If you live in one of 30 cities that Google services, you can enjoy the convenience of home pick and drop. If not, things can be a bit inconvenient.

Google anyways offers 2 years warranty and has a remote team to resolve software related issues, so as a Pixel 2 or Pixel 2 XL owner you are fairly well covered. Having said that, Google should work on expanding its service ecosystem in India if it needs to fully justify the premium price it asks for the Pixel devices.

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5 COMMENTS

  1. I Got a Pixel 2 XL form the US in November . Unfortunately a few weeks later there was accidental damage and I need to the get the screen fixed now . I call the Google helpline in India clearly mentioning all the details and they reassured me , explained the whole process and scheduled a pick up the next day . However when the tech guy from B2X came over he spoke to his Google supervisor on the phone and denied me the service or any kind of further assistance since my phone wasnt purchased from India . I requested him saying that I would pay for whatever the charges are but I need to get it repaired . He said B2X has no problem in repairing the phone but they can’t do it If Google doesn’t allow them to . So I called the helpline again angry at why they misguided me and wasted my time . They said they won’t help me and I should contact US Google instead . When I did that , the guy from US Google informed me that Google doesn’t repair accidentally damaged phones, they ask the users to go a third party for it in the US . And in my case he asked me to get it repaired from any HTC service centre in India since Google India completely denied any assistance . When I called HTC they told me that they don’t repair pixel 2 xl . I’ve wasted so much time and energy on this looking everywhere for one place to help me out .
    The phone was a gift from the first salary of my brother from his first ever visit to the US during a training programme . Spent 70 thousand Rupees on a phone that we’re getting no service for . I really regret trusting Google and making this purchase . So deeply disappointed with a global company like theirs . Should’ve bought the iPhone Instead.

    • U cay buy new screen from amazon.com not .in and get it replaced by one of your known service centre or anyone of your friend the cost of new screen is around 215dollars and shipping around 78dollars get it

  2. google phone r total unuse phone camera not proper display kwality bad phone oprating system bad
    hang phone only name google

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