Hisense 55A71F 55-inch Ultra HD 4K Smart LED TV

Prakash Ghai

@prakash_ghai

Dooooo Noooooooot Buuuyyyyyyyyyy Hisense

Dooooooooo nooot buy any product of hisense. After using hisense 55 inch 4k tv one year I am writing this review. The product is good but pray to god that you shouldn't required any support after sales from this pathetic company. The story started on 6th August 2021 when there were just 4 days left out of my first year waranty but I still have the 4year additional panel warranty cover. Suddenly on 6th August at 1:30 pm when I turned on my tv it stopped working and was showing a black screen in 90 % of the display. I contacted hisense customer support and reported the same. A technician visit got scheduled. Mr. Bobby from Jeeves (hisense support partner) visited my place checked the unit and he asked for warranty papers. After checking the papers he said sir you need to claim the waranty from manufacturer and we are just third party support partners. Fxxxxx I said I only contacted the manufacturer and then only you came here...after many illogical arguments he denied to repair and asked me to contact the hisense customer support again..so I did the same and explained everything to them. Case escalated (don't know where) and I have told back after 4 days from hisense that our technician Bobby reported that your tv unit is physically damaged and can't be covered under warranty....fxxxxxxx where as he said different thing to me...again lot many arguments happened. Making it short to move further. How come it is physically damaged I recorded videos and sent to hisense india and requested for a technician visit direct from hisense which never happened and they decided it as a physically damaged only...point to be noted even if it is physically damaged I am covered under 4 year additional panel warranty where its no where mentioned that physical damage is not cover. Hisense is denying that warranty as well, and saying that you got that warranty from Flipkart and not from us. I contacted Flipkart the case is still unanswered after 30 days or so. Coming back to hisense. Dear hisense what is the cost to repair...hisense reply we don't repair, we only replace - replacement will cost you 80% of your invoice value...😤😤😤😤😤😤😤 Wow where as all big brands repairs in max 50% in case of display issues. Some how hisense got agreed to replace the unit @70% value of invoice and promised to provide a brand new tv unit. They took 100% (70% of invoice )payment in advance and promised to deliver the unit in 4-5 days which obviously got delayed and delivered on 12th day after 100's of follow ups. Story doesn't ends here...infact here is the actual beginning...they delivered a refurbished unit to me which was clearly visible in terms of black and white patches inside the display panel...I am end up with using a refurbished unit after spending over 50k rs for this. Now guys take your decisions accordingly and carefully. In the end I would like to mention few names of hisense officials. Anand chauhan from Noida office. Anuj jha from Noida office. Rishi Tandon from higher management Manish jasoriya asm Bhaskar mohan Sen James Wang from china office. No one resolved the case.