Infinix INBook X2 Slim Series Laptop (11th Gen Core i3/ 8GB/ 256GB SSD/ Win 11 Home)

Dilip Gupta

@dilip_sajudaye

Subject: Request for Compensation: Microsoft Office 365 Misrepresentation on Flipkart Platform Dear Customer Support Team, I hope this email finds you well. I am writing to bring to your attention a significant issue I encountered while making a recent purchase on the Flipkart platform. On your website, it was explicitly mentioned that the Infinix X2 laptop includes Microsoft Office 365, without any indication that it is a trial version. This information played a crucial role in my decision to purchase the Infinix X2 laptop, as I needed Microsoft Office 365 for my work. However, upon receiving the Infinix X2 laptop, I was greatly disappointed to find that Microsoft Office 365 was not included as stated on the Flipkart platform. As a result, I faced significant inconveniences and delays in my work, as I urgently required access to the full and lifetime version of Microsoft Office 365. To rectify the situation, I had to purchase the genuine Microsoft Office 365 from a local market, incurring additional expenses. Considering the misleading information provided on your platform, which influenced my decision to choose the Infinix X2 laptop, I kindly request appropriate compensation for the amount I paid to purchase Microsoft Office 365. I believe it is only fair to refund the amount I spent or provide me with a coupon of similar value, which I can use for future purchases on the Flipkart platform. This would help offset the additional costs I incurred to obtain the full and lifetime version of Microsoft Office 365. I appreciate your attention to this matter and hope for a prompt resolution. Attached to this email, you will find copies of the relevant product information from the Flipkart platform, highlighting the inclusion of Microsoft Office 365 without any mention of it being a trial version. I look forward to a positive response from your team and a satisfactory resolution to this issue. Should you require any further information or clarification, please do not hesitate to reach out to me. Thank you for your understanding and cooperation. Yours sincerely, Dilip Gupta